PUTRAJAYA, March 24 — The Ministry of Energy Transition and Water Transformation (PETRA), through its agency Indah Water Konsortium (IWK), has stepped up preparedness measures to ensure the country’s public sewerage system continues to operate efficiently throughout the festive season.
In a statement by Deputy Prime Minister and Minister of Energy Transition and Water Transformation, Fadillah Yusof said IWK remains fully committed to maintaining its extensive network of sewerage assets, which includes about 7,767 public sewage treatment plants, 1,564 sewage pump stations, and over 23,550 kilometres of underground sewer pipelines.
These facilities collectively serve the equivalent of 32 million people across Peninsular Malaysia.
To ensure optimal performance, IWK is carrying out continuous monitoring, routine maintenance, site inspections, and immediate repair works when necessary. Its operational teams are also on standby to respond to public complaints and are equipped with specialised tools, including early warning systems.
Additional manpower has been mobilised to manage potential issues such as pipe blockages, pump failures, overflows, and odour complaints, particularly during periods of increased usage over the holidays.
The proactive measures reflect the Federal Government’s commitment to maintaining high-quality sewerage services and minimising disruptions to public comfort, in line with PETRA’s broader goal of safeguarding environmental sustainability and public well-being.
Members of the public can lodge complaints via email at care@iwk.com.my or by contacting IWK’s customer service line at 03-2083 2828, available from 8.00am to 11.00pm, as well as via WhatsApp круглосуточно.
Meanwhile, IWK continues its social responsibility initiatives, including a special rebate programme for registered eKasih recipients. As of December 2025, more than RM1.1 million has been allocated to support sewerage bill rebates for low-income households.
The company is also strengthening its corporate social responsibility efforts through programmes such as Sahabat Sekolah IWK, which promotes awareness among students on the importance of sewerage systems for environmental sustainability, and Sahabat Istimewa IWK, which focuses on empowering persons with disabilities through inclusive community engagement.
PETRA said these initiatives align with the Malaysia MADANI framework, emphasising that quality utility services should go hand in hand with continuous social commitment to uplift communities and enhance overall public welfare.
