Tag: AI-powered 360° customer experience

Toku delivers on its Makimoto roadmap as Kawa goes live, marking its first public release of sovereign conversational AI infrastructure 

SINGAPORE, July 1 -- Toku, Asia Pacific's leading AI-powered 360° customer experience platform, today made Makimoto Kawa ("Kawa") available to developers, the first open-source conversational AI infrastructure built and hosted in Singapore, designed for teams operating under APAC's regulatory and data residency requirements. Kawa's post-conversation transcription API, together with an interactive playground, is live now at makimoto.ai.  The release is Toku's first publicly available sovereign conversational AI infrastructure, and a milestone in the Group's wider push to deepen these capabilities. By pairing open-source development with enterprise-grade deployment, Makimoto complements Toku's existing customer experience platform and supports long-term innovation opportunities across the Group's AI roadmap. At launch, Kawa is available as a post-conversation transcription API, built for recorded calls, voicemail, and large-scale analysis of archived customer interactions. Developers submit an audio recording to the API and then retrieve the completed transcript, with speaker separation and segment-level timestamps. Each account includes a free monthly allowance of 1,000 minutes and an open-source interactive playground for testing before integration. A real-time transcription API, designed for live voice agents, captioning, and in-conversation analytics, will follow as a subsequent release. The Kawa API runs on a composable orchestration layer, allowing developers to swap individual components in the pipeline, such as audio pre-processing or the speech-to-text model, without redesigning the surrounding system. Hosted in Singapore, Kawa keeps customer audio and transcripts in-country, supporting organisations operating under Singapore's Personal Data Protection Act (PDPA) and sector-specific frameworks, including guidelines issued by the Monetary Authority of Singapore (MAS). It is designed to meet growing demand among enterprises and regulated industries for AI infrastructure that gives them greater control over how data is processed, where workloads run, and how regulatory obligations are met. The architecture established for Singapore provides a foundation for future deployments in markets with similar data-residency and compliance requirements. "We committed in April to putting Kawa in developers' hands by 1 July, and today we have. Models are becoming a commodity, and the cycles are getting shorter, so today's best choice is next year's legacy. The advantage that endures is a composable orchestration layer that lets you replace and upgrade components without rebuilding the system each time, and that work, in the open, is what Makimoto is for," said Thomas Laboulle, Founder and CEO at Toku. Developer interest has continued to build since Makimoto was first announced in April. The managed API available from launch provides developers and enterprises with immediate access to a production-ready transcription pipeline, while Kawa's open orchestration layer enables inspection, configuration, and future extensibility. Through subsequent releases in 2026, Toku intends to progressively open additional layers of the pipeline, moving towards greater community participation and modifiability. The launch also marks early progress on Makimoto's Singapore-based AI ecosystem Toku announced in April. The ten graduate roles, spanning engineering, developer relations and community, drew more than 400 applicants from universities and polytechnics across the region, with the inaugural cohort now being finalised for hire. The response reflects strong regional appetite to build production-grade open-source infrastructure rooted in Asia-Pacific. Makimoto is operated through Makimoto Technology Pte Ltd, a wholly-owned subsidiary of the Toku Group, maintaining a clear distinction between community and enterprise editions of its software. Through the remainder of 2026, Toku plans to add the real-time transcription API and open-source more of its technology stack. Developers can start building with Kawa today at makimoto.ai. About Toku Headquartered in Singapore, Toku Ltd. (SGX Catalist: TKU) is a cloud-native, AI-powered customer experience platform purpose-built for enterprises operating in complex, multi-market environments. With deep roots in the APAC region and an expanding global footprint, Toku's modular 360° CX Platform orchestrates customer interactions across voice, chat, email and digital channels while managing regulatory, linguistic and infrastructure complexity at scale. Built on end-to-end ownership of its technology stack, from carrier-grade connectivity to AI applications, Toku delivers enterprise-grade security, reliability and deployment flexibility in commercial cloud, private data centres and hybrid environments. Its AI capabilities include transcription, summarisation, sentiment analysis, conversation analytics and governed virtual agents, designed to integrate seamlessly with enterprise systems and customer data. Trusted by leading enterprises and public-sector organisations, Toku helps organisations streamline operations, scale customer engagement and deliver consistent experiences in fragmented markets worldwide. For more information about Toku, visit toku.co Forward-Looking Statements This press release contains forward-looking statements regarding Toku's expansion plans and business strategy. These statements are based on current expectations and assumptions and are subject to risks and uncertainties that could cause actual results to differ materially. Toku undertakes no obligation to update these statements to reflect subsequent events or circumstances. Sponsor's Statement Toku Ltd. (the "Company") was listed on Catalist of the Singapore Exchange Securities Trading Limited (the "Exchange") on 22 January 2026. The initial public offering of the Company was sponsored by PrimePartners Corporate Finance Pte. Ltd. (the "Sponsor"). This press release has been reviewed by the Sponsor. It has not been examined or approved by the Exchange and the Exchange assumes no responsibility for the contents of this press release, including the correctness of any of the statements or opinions made or reports contained in this press release. The contact person for the Sponsor is Ms. Ng Shi Qing, 16 Collyer Quay, #10-00 Collyer Quay Centre, Singapore 049318, sponsorship@ppcf.com.sg. -- PRNewswire  Source: Toku Ltd

SINGAPORE, July 1 — Toku, Asia Pacific’s leading AI-powered 360° customer experience platform, today made Makimoto Kawa (“Kawa”) available to developers, the first open-source conversational AI infrastructure built and hosted in Singapore, designed for teams operating under APAC’s regulatory and data residency requirements. Kawa’s post-conversation transcription API, together with an interactive playground, is live now at makimoto.ai. The release […]