KUALA LUMPUR, JULY 15 -- The Malaysian Communications and Multimedia Commission (MCMC) together with service providers are implementing various improvement measures to overcome the problem of users receiving full phone signals, but no internet access. Deputy Communications Minister Teo Nie Ching said among the measures implemented to overcome the problem of core line failures was upgrading the transmission network using high-capacity optical fibres. He said the measure also involved implementing redundant networks and providing alternative transmission routes to reduce risks or single points of failure. "The issue of no internet access even though users receive a strong phone signal or full bars can occur due to several factors that affect the quality of service," he said when answering a question from Datuk Anyi Ngau (GPS-Baram) who asked the Communications Ministry to state a comprehensive plan to overcome the problem of core line failures, during a question and answer session in the Dewan Rakyat today. Teo said the situation could occur due to network capacity congestion due to high data usage as well as disruptions or damage to transmission lines. Other physical factors that also contribute are incidents of fiber optic cable cutting, vandalism, theft, natural disasters, wild animal threats and construction work. "Apart from network factors, user experience is also influenced by device conditions, phone settings, type of subscription plan and remaining available data quota," he said. Teo said that to ensure continuity of services in the event of disruptions, MCMC has also upgraded support facilities such as backup power generation systems, in addition to all communication sites being continuously monitored by service providers through the Network Monitoring Centre (NMC) which operates 24 hours a day. "To improve the security of towers under the JENDELA Plan initiative, Service Providers have taken steps to strengthen risky communication tower sites by installing anti-theft and vandalism equipment such as installing iron conduit to prevent copper cables from being cut and stolen," he said. -- BERNAMA

Communications Ministry Mulls Survey on Public Understanding of MA63

KUALA LUMPUR, Oct 22 — The Communications Ministry is considering conducting a dedicated study to gauge public understanding of the Malaysia Agreement 1963 (MA63) and the history of Malaysia’s formation.

Deputy Communications Minister Teo Nie Ching said neither the ministry nor its agencies, including the Malaysian Information Department (JAPEN), had conducted a baseline study for this purpose.

She said she was prepared to bring the proposal to the ministry and JAPEN for further consideration.

“At present, neither RTM nor JAPEN has conducted a survey to measure public understanding of MA63 and the formation of Malaysia.

“I will bring the proposal back to the ministry for further discussion with JAPEN to determine whether the department can conduct the survey,” she said during the question-and-answer session in the Dewan Rakyat today.

She was responding to a supplementary question from Isnaraissah Munirah Majilis (Warisan-Kota Belud) on whether the ministry was prepared to conduct a perception study to gauge public understanding, particularly in Peninsular Malaysia, of Sabah and Sarawak’s rights under MA63.

On existing public information efforts, Teo said JAPEN had uploaded 115 posts, including 21 creative content pieces, on its official social media channels about the formation of Malaysia and the implementation of MA63.

— BERNAMA

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