Tag: MCMC

MCMC INVITES MALAYSIA TO SUPPORT TECHNOLOGY INNOVATION AT WSIS PRIZES 2026

​CYBERJAYA, 7 May 2026 – The Malaysian Communications and Multimedia Commission (MCMC) calls on Malaysians to show their support for the nation's technological innovations and inclusive development efforts by voting for Malaysia's nominated projects at the World Summit on the Information Society (WSIS) Prizes 2026, organised by the International Telecommunication Union (ITU). ​Aligned with this year's WSIS theme of leveraging ICTs to accelerate sustainable development and build an inclusive digital future, Malaysia's participation reflects the nation's continued commitment to harnessing technology for progress, resilience and shared prosperity. ​This year, Malaysia continues its role as a Platinum Strategic Partner, underscoring its ongoing contribution to shaping the global dialogue on technological innovation while reinforcing Southeast Asia's emergence as a dynamic hub for digital innovation. ​A total of 10 Malaysia-led projects supported by MCMC have been shortlisted across multiple categories. These projects span key areas including digital governance, online safety, ICT innovation, agriculture technology, and community empowerment. ​The nominated projects are as follows: ​1. ASEAN 5G Skills Framework and Capacity Development Platform 2. ​Communications & Infrastructure Disaster Recovery (CIDR) Plan 3. ​Human-Centered Digital Governance Through MCMC's Five-Year Plan 2030 4. ​AgriNXT: Oil Palm Chapter (OPC) 5. ​MCMC'S AGRINXT Northern Chapter: Empowering Malaysian Livestock Farmers with AI-based Cattle Weight Estimation ​6. MCMC'S AGRINXT Northern Chapter: Empowering Paddy Farmers Via AI-driven Paddy Disease Detection 7. ​Sebenarnya.my Portal 8. ​Kempen Internet Selamat (KIS) 9. ​E-waste Stewardship Through Community Collaboration for Responsible Circularity Action 10. ​Empowering Communities for Heal ​These initiatives demonstrate Malaysia's holistic approach to leveraging technology for national development – from strengthening digital resilience and governance, to empowering communities and promoting responsible online behaviour. ​The WSIS Prizes serve as a global platform to recognise outstanding ICT-driven projects that contribute to achieving the United Nations Sustainable Development Goals (SDGs). Public voting plays an important role in determining the final winners, making every vote an opportunity to showcase Malaysia's innovation and impact on the global stage. ​Malaysia's participation in WSIS Prizes 2026 reflects the nation's growing role in advancing inclusive, sustainable and responsible digital development. MCMC encourages all Malaysians to support these initiatives by casting their votes through the official WSIS Prizes platform at https://www.itu.int/net4/wsis/stocktaking/Prizes/Prizes/. ​Through this collective effort, Malaysia asserts its leadership in responsible technological innovation, setting the pace for a safe, inclusive and trusted digital future while showcasing the nation's impact on the global stage. -- SOURCE: ​MCMC CORPORATE COMMUNICATIONS

​CYBERJAYA, 7 May 2026 – The Malaysian Communications and Multimedia Commission (MCMC) calls on Malaysians to show their support for the nation’s technological innovations and inclusive development efforts by voting for Malaysia’s nominated projects at the World Summit on the Information Society (WSIS) Prizes 2026, organised by the International Telecommunication Union (ITU). ​Aligned with this […]

MCMC ENHANCES CUSTOMER PROTECTION THROUGH REVISED QUALITY OF SERVICE STANDARDS FOR CONTENT APPLICATIONS SERVICES

CYBERJAYA, 7 May 2026 – The Malaysian Communications and Multimedia Commission (MCMC) today announced the issuance of the Commission Determination on the Mandatory Standards for Quality of Service (Content Applications Services), which sets clear requirements for Content Applications Service Providers (CASPs) to improve service reliability, strengthen accountability and ensure better handling of customer complaints.​This applies to all CASPs delivering television and radio content nationwide, including Free-To-Air television, subscription-based television and terrestrial radio stations, with a total of 34 active CASPs currently in operation affected by these revised standards.​The revised standards go beyond just ensuring services are up and running, placing stronger focus on how well services actually perform for consumers, including faster complaint resolution and more consistent service quality. CASPs are held to higher accountability, particularly in areas such as service availability, performance monitoring and the timely resolution of service issues.​A key feature of the strengthened regulatory framework is its broader applicability – covering both subscription-based and non-subscription-based content applications services. The revised standards also introduce more robust reporting and governance requirements, clearer quality of service standards and stronger complaint resolution obligations.​The revised standards enhance areas identified for improvement in the previous framework, including strengthening complaint resolution timelines by extending them to cover non-billing complaints with clearer and more comprehensive requirements. They also place greater emphasis on overall service experience and responsiveness, as well as introducing more robust requirements for record retention and performance transparency.​These enhancements are intended to ensure that customer complaints are managed more effectively, service disruptions are addressed more promptly and issues are reasonably resolved and accepted by consumers.​Compliance with these standards will be monitored by MCMC, with CASPs required to submit periodic Quality of Service (QoS) performance reports and maintain auditable records for at least two (2) years. The Commission may conduct audits, sampling and service observation, and may publish performance outcomes to promote transparency.​The revised determination was informed by a Public Inquiry conducted by MCMC from 22 November 2025 to 31 January 2026 to obtain views from industry stakeholders, service providers and the public on the review of the earlier determination.​These improvements are implemented through the issuance of the Commission Determination on the Mandatory Standards for Quality of Service (Content Applications Services) and the revocation of Determination No. 4 of 2002, through Determination No. 2 of 2026.​Through this determination, MCMC reaffirms its commitment to ensuring a fair, reliable and customer-centric communications and multimedia ecosystem.​For more information, please refer to the Frequently Asked Questions (FAQ). -- SOURCE: ​MCMC CORPORATE COMMUNICATIONS

CYBERJAYA, 7 May 2026 – The Malaysian Communications and Multimedia Commission (MCMC) today announced the issuance of the Commission Determination on the Mandatory Standards for Quality of Service (Content Applications Services), which sets clear requirements for Content Applications Service Providers (CASPs) to improve service reliability, strengthen accountability and ensure better handling of customer complaints. ​This […]

MCMC Investigates 42 Cases Of Fake News On Energy Crisis – Fahmi

PUTRAJAYA, April 8 (Bernama) -- The Malaysian Communications and Multimedia Commission (MCMC) has opened 42 investigation papers into the spread of false information related to the global energy crisis and the West Asia conflict circulating on social media and digital platforms as of 3 pm today. Communications Minister Datuk Fahmi Fadzil said of the total, 31 pieces of content involved false reports on fuel costs, while 22 individuals from various locations nationwide have been called in to have their statements recorded to assist investigations. MCMC has also submitted 355 requests to remove false content from various social media platforms, with 154 items already taken down by platform providers, while the remainder are still under review, he added. “I urge all Malaysians to remain vigilant when encountering information, especially on social media, particularly those related to the global energy crisis. “In a time when the world is facing current challenges, there are parties who take advantage by spreading unverified information solely to gain attention and influence,” he said at a briefing on the global energy crisis during his weekly press conference here today.

PUTRAJAYA, April 8 (Bernama) — The Malaysian Communications and Multimedia Commission (MCMC) has opened 42 investigation papers into the spread of false information related to the global energy crisis and the West Asia conflict circulating on social media and digital platforms as of 3 pm today. Communications Minister Datuk Fahmi Fadzil said of the total, […]

MCMC and Securities Commission Strengthen Collaboration to Combat Online Scams

Kuala Lumpur, Malaysia — YB Fahmi Fadzil witnessed the signing of a Memorandum of Understanding (MoU) between the Malaysian Communications and Multimedia Commission and the Securities Commission Malaysia to enhance joint efforts in tackling online fraud and illegal investment schemes. The MoU was signed by MCMC Chairman Mohamad Salim Fateh Din and SC Chairman Mohammad Faiz Azmi, and witnessed by Fahmi alongside Deputy Finance Minister Liew Chin Tong. YB Fahmi said the collaboration marks a significant step in strengthening enforcement capabilities through closer intelligence sharing and the use of advanced technologies, including artificial intelligence (AI), to more effectively detect and remove fraudulent content online. He noted that between 2024 and 2025, the Securities Commission, with the support of MCMC, successfully blocked 328 websites, 388 Telegram accounts, and 60 phone numbers linked to scams. “This joint effort reflects our commitment to act swiftly and decisively against increasingly sophisticated scam tactics that threaten public trust and financial security,” he said. The initiative will also be reinforced through the expanded role of the National Scam Response Centre, alongside intensified public awareness programmes aimed at educating Malaysians on identifying and avoiding online fraud. Fahmi added that the government remains dedicated to safeguarding the digital ecosystem and ensuring stronger protection for the public against financial scams.

Kuala Lumpur, Malaysia — YB Fahmi Fadzil witnessed the signing of a Memorandum of Understanding (MoU) between the Malaysian Communications and Multimedia Commission and the Securities Commission Malaysia to enhance joint efforts in tackling online fraud and illegal investment schemes. The MoU was signed by MCMC Chairman Mohamad Salim Fateh Din and SC Chairman Mohammad […]

MCMC RECOGNISED AT MALAYSIA TECHNOLOGY EXCELLENCE AWARDS 2026

CYBERJAYA, 4 April 2026 -- The Malaysian Communications and Multimedia Commission (MCMC) has been recognised in the Analytics – Telecommunications category at the Malaysia Technology Excellence Awards 2026 for its development of MCMC NEXUS, a national network intelligence platform that enhances the way connectivity performance is monitored and managed across Malaysia. ​The recognition reflects MCMC’s advancement in leveraging data-driven approaches to strengthen regulatory oversight and improve the overall quality of telecommunications services nationwide. ​MCMC NEXUS enables real-time monitoring of network performance by transforming crowdsourced mobile measurements into actionable insights. This allows more precise identification of connectivity gaps, supports faster and more targeted intervention, and contributes to continuous improvement in service quality for Malaysians. Auto Alert capability, aligned with Malaysia’s Mandatory Standards for Quality of Service (MSQoS), which enables early detection of potential service degradation and facilitates timely engagement with Mobile Network Operators (MNOs). ​Built on strict privacy-by-design principles, MCMC NEXUS does not collect personally identifiable information, ensuring that all data remains anonymised while supporting meaningful nationwide analysis. ​The Personal Data Protection Department (JPDP) has confirmed that the app does not collect personal information. It only uses anonymous network performance data and follows Malaysia’s data protection law. ​In the same event, MCMC’s Human Capital Division was also recognised in the Augmented Reality and Virtual Reality – Government Organisation category for MetaHRise, an immersive learning initiative designed to enhance capability development through experiential learning. The initiative reflects MCMC’s ongoing efforts to strengthen internal talent development by leveraging emerging technologies to create engaging and effective learning experiences. ​This recognition underscores MCMC’s capability to develop high-impact, homegrown regulatory technology, while reinforcing its commitment to innovation, internal capability development, and data-driven regulation in advancing Malaysia’s digital ecosystem. ​Members of the public are encouraged to experience MCMC NEXUS first-hand by downloading the application, available on the Apple App Store, Google Play Store and Huawei AppGallery. ​The Malaysia Technology Excellence Awards, presented by Asian Business Review, recognises exceptional companies at the forefront of technological innovation and digital transformation, playing a pivotal role in driving Malaysia’s rapidly growing economy to greater heights. ​--Minutes MY / Igneseous Noris

CYBERJAYA, 4 April 2026 — The Malaysian Communications and Multimedia Commission (MCMC) has been recognised in the Analytics – Telecommunications category at the Malaysia Technology Excellence Awards 2026 for its development of MCMC NEXUS, a national network intelligence platform that enhances the way connectivity performance is monitored and managed across Malaysia. ​The recognition reflects MCMC’s […]

MCMC Investigating Five Individuals For Disseminating False Info On Fuel Price Hike

PUTRAJAYA, The Malaysian Communications and Multimedia Commission (MCMC) is investigating five individuals suspected of disseminating false information regarding the increase in petrol and diesel prices on Threads. It said that three of the five individuals have been called up to have their statements recorded for investigation purposes. “Based on the complaints received, the content disseminated […]

Trust In Traditional Media Remains High Amid Changing Digital Landscape – Fahmi

KUALA LUMPUR, March 30 (Bernama) -- The level of public trust in traditional media, such as television, radio and newspapers, remains high despite most of them obtaining initial information via social media applications, according to a study by the Malaysian Communications and Multimedia Commission (MCMC). Communications Minister Datuk Fahmi Fadzil said the study found that 87 to 90 per cent of Malaysians aged between 18 and 35 obtained initial information on certain issues via platforms such as WhatsApp, TikTok and Facebook. "But the level of trust in information from these platforms is low, at around 40 to 50 per cent only. Unlike television, radio and newspapers - although they rarely read - but when they come across, listen to and watch something, the level of trust is very high,” he said. He said this as a guest on Radio Televisyen Malaysia's (RTM) Bicara Naratif programme titled “Penyiaran Era Digital: Kewibawan Media Dalam Landskap Baharu” (Broadcasting in the Digital Era: Media Credibility in a New Landscape) tonight. According to Fahmi, the findings reflect a paradox in the current media landscape, where people can easily access information via smartphones, yet at the same time have greater trust in content from mainstream media. As such, Fahmi said the media in Malaysia now face increasingly complex challenges in adapting to changes in the news cycle, particularly in an era of rapid information dissemination. "Previously, people would wait for specific times, such as the 8 pm prime time news bulletin, to get updates. Now, there are news flashes, and information can be delivered instantly at any time,” he said. According to him, the viral content phenomenon has also piled pressure on media organisations to strike a balance between speed and accuracy. "This concept of 'viral’ content is one of the most feared by the media. If the viral content is positive, it's not a problem. But if it isn't, it can have a harmful effect on society,” he said. In that context, Fahmi emphasised that adherence to journalistic ethics is the main factor distinguishing media organisations from content produced by the public. "In a situation of information overload and the emergence of technologies such as artificial intelligence (AI), journalistic ethics must continue to be the core to ensuring that the information delivered is authentic and trustworthy,” he said. Elaborating, he said society is still in the early stages of exploring AI technology, but expects a shift back towards more authentic and human-centric content in the future. Meanwhile, Broadcasting director-general Ashwad Ismail said that in an algorithm-driven media landscape, media organisations must refine their strategies by producing more specialised or niche content tailored to audience interests. He also stressed the need to regulate AI use to prevent its misuse. "In an era of increasingly advanced technology, people need to continue to be empowered, because whether technology is good or bad depends of those who use it,” he said.

KUALA LUMPUR — The level of public trust in traditional media, such as television, radio and newspapers, remains high despite most of them obtaining initial information via social media applications, according to a study by the Malaysian Communications and Multimedia Commission (MCMC). Communications Minister Datuk Fahmi Fadzil said the study found that 87 to 90 […]

MCMC Urges Immediate iOS Update Amid Security Risks

KUALA LUMPUR, March 19 (Bernama) -- The Malaysian Communications and Multimedia Commission (MCMC) has urged Apple users to immediately update their iOS devices following the discovery of multiple security vulnerabilities. In a statement today, MCMC said Apple had released an important security update addressing vulnerabilities, including an exploit chain known as “DarkSword” affecting iOS devices, particularly Apple iPhones. It said the vulnerabilities could be exploited together to compromise affected devices, potentially allowing unauthorised access and other malicious activities. “Users are therefore advised to update their devices to the latest iOS version to ensure they remain protected,” it said. MCMC said devices that were not updated could be exposed to security risks, including unauthorised access to device data and personal information; installation of spyware or malicious software; theft of messages, files, or other sensitive data; as well as possible monitoring or surveillance of the device. The commission strongly advised users to enable automatic updates, avoid visiting suspicious websites, only install applications from the official Apple App Store, restart their devices after updating and remain alert to any unusual behaviour. MCMC added that the public should practise safe digital habits and rely only on information from official sources.

KUALA LUMPUR — The Malaysian Communications and Multimedia Commission (MCMC) has urged Apple users to immediately update their iOS devices following the discovery of multiple security vulnerabilities. In a statement today, MCMC said Apple had released an important security update addressing vulnerabilities, including an exploit chain known as “DarkSword” affecting iOS devices, particularly Apple iPhones. […]