Tag: MCMC

Harmful content: MCMC completes regulatory framework, subsidiary instruments of Act 866 – YB Fahmi

KUALA LUMPUR, Jun 2 -- The government is completing the regulatory framework under the Online Safety Act 2025 [Act 866], including finalising another regulatory instrument relating to private messaging features to clarify the obligations of digital platforms in dealing with harmful content, said Communications Minister Datuk Fahmi Fadzil. He said the Malaysian Communications and Multimedia Commission (MCMC) is currently holding a public consultation to develop the Online Safety (Other Characteristics of Private Messaging Features) Regulations.  Fahmi said the public consultation, which began on June 19, was scheduled to end on July 20 before the regulations were finalized. "All these subsidiary legislations, codes and guidelines were drafted to detail the duties and obligations of licensed service providers under Act 866, in addition to providing clear guidance on compliance with statutory responsibilities," he said during the Ministerial Question Time session at the Dewan Rakyat today. He was answering a question from Rodziah Ismail (PH-Ampang) on ​​the status of the development of subsidiary instruments under Act 866, including regulations, guidelines and implementation mechanisms. Fahmi said the regulations were among 10 subsidiary instruments that included regulations, codes and guidelines that complemented Act 866, with four of them coming into force on Jan 1, 2026 simultaneously with the act. “It involves the Online Security (Fi) Regulations 2025, the Online Security (Form of Undertaking) Regulations 2025, the Online Security (Online Security Appeal Tribunal) Regulations 2025, and the Online Security (Period) Regulations 2025. "Two more subsidiary regulations were enforced on July 1, 2026, namely the Online Safety (Compounding of Offences) Regulations 2026 and the Online Safety (Online Safety Plan) Regulations 2026," he said. Fahmi said the implementation of Act 866 together with subsidiary regulations, codes and guidelines would ensure that social media platforms shoulder greater responsibility in creating a safer digital ecosystem, including detecting and addressing harmful content more proactively. He said platforms should not continue to rely on MCMC to identify and request that the content be taken down, but instead should implement automatic detection and enforcement. "This harmful content problem should not be handled by MCMC. This harmful content problem should be handled by the platform itself," he said. He said that since Jan 1 until yesterday, MCMC had identified 345,712 pieces of harmful content that were requested to be removed from digital platforms, with each application taking between 30 to 45 minutes as it required the preparation of documents and justification for the reason the content was classified as harmful. "If we take the number 345,712 that I mentioned earlier and multiply it by 30 minutes for each application, it means that from Jan 1 until yesterday, MCMC has used a total of 19.7 years of working time to file content that is believed to be harmful," he said. Fahmi said that of the total content requested to be taken down, approximately 91 percent involved gambling and scam content that was repeatedly produced by criminals and promoted through digital platforms. In this regard, he said MCMC is looking into the use of  AI agentic  technology to increase the efficiency of managing complaints and reduce the workload of officers, in addition to encouraging social media platforms to also utilize artificial intelligence (AI) technology to detect and take down content that violates community guidelines more quickly. -- BERNAMA 

KUALA LUMPUR, July 2 — The government is completing the regulatory framework under the Online Safety Act 2025 [Act 866], including finalising another regulatory instrument relating to private messaging features to clarify the obligations of digital platforms in dealing with harmful content, said Communications Minister Datuk Fahmi Fadzil. He said the Malaysian Communications and Multimedia […]

More than 11,000 ‘deepfake’ contents have been taken down since 2024

KUALA LUMPUR: A total of 11,677 deepfake content has been taken down out of 12,496 complaints regarding the misuse of artificial intelligence (AI) received by the Malaysian Communications and Multimedia Commission (MCMC) since 2024, the Dewan Rakyat was told today. Deputy Communications Minister Teo Nie Ching said the deepfake content was taken down after MCMC submitted an application to the social media platform provider. She said the number of complaints related to deepfake content increased more than eightfold during the period, with 917 complaints recorded in 2024, increasing to 3,612 in 2025 and 7,967 complaints as of June 15 this year. "To curb the misuse of AI, the government, through the Risk Mitigation Code (RMC) under the Online Safety Act 2025, requires licensed social media platform providers to implement risk mitigation measures, including against content generated using AI. "MCMC has consulted with the licensed platform provider to see how the platform provider is implementing these obligations," She said during a question and answer session at the Dewan Rakyat. -- BERNAMA

KUALA LUMPUR: A total of 11,677 deepfake content has been taken down out of 12,496 complaints regarding the misuse of artificial intelligence (AI) received by the Malaysian Communications and Multimedia Commission (MCMC) since 2024, the Dewan Rakyat was told today. Deputy Communications Minister Teo Nie Ching said the deepfake content was taken down after MCMC […]

MCMC INVITES MALAYSIA TO SUPPORT TECHNOLOGY INNOVATION AT WSIS PRIZES 2026

​CYBERJAYA, 7 May 2026 – The Malaysian Communications and Multimedia Commission (MCMC) calls on Malaysians to show their support for the nation's technological innovations and inclusive development efforts by voting for Malaysia's nominated projects at the World Summit on the Information Society (WSIS) Prizes 2026, organised by the International Telecommunication Union (ITU). ​Aligned with this year's WSIS theme of leveraging ICTs to accelerate sustainable development and build an inclusive digital future, Malaysia's participation reflects the nation's continued commitment to harnessing technology for progress, resilience and shared prosperity. ​This year, Malaysia continues its role as a Platinum Strategic Partner, underscoring its ongoing contribution to shaping the global dialogue on technological innovation while reinforcing Southeast Asia's emergence as a dynamic hub for digital innovation. ​A total of 10 Malaysia-led projects supported by MCMC have been shortlisted across multiple categories. These projects span key areas including digital governance, online safety, ICT innovation, agriculture technology, and community empowerment. ​The nominated projects are as follows: ​1. ASEAN 5G Skills Framework and Capacity Development Platform 2. ​Communications & Infrastructure Disaster Recovery (CIDR) Plan 3. ​Human-Centered Digital Governance Through MCMC's Five-Year Plan 2030 4. ​AgriNXT: Oil Palm Chapter (OPC) 5. ​MCMC'S AGRINXT Northern Chapter: Empowering Malaysian Livestock Farmers with AI-based Cattle Weight Estimation ​6. MCMC'S AGRINXT Northern Chapter: Empowering Paddy Farmers Via AI-driven Paddy Disease Detection 7. ​Sebenarnya.my Portal 8. ​Kempen Internet Selamat (KIS) 9. ​E-waste Stewardship Through Community Collaboration for Responsible Circularity Action 10. ​Empowering Communities for Heal ​These initiatives demonstrate Malaysia's holistic approach to leveraging technology for national development – from strengthening digital resilience and governance, to empowering communities and promoting responsible online behaviour. ​The WSIS Prizes serve as a global platform to recognise outstanding ICT-driven projects that contribute to achieving the United Nations Sustainable Development Goals (SDGs). Public voting plays an important role in determining the final winners, making every vote an opportunity to showcase Malaysia's innovation and impact on the global stage. ​Malaysia's participation in WSIS Prizes 2026 reflects the nation's growing role in advancing inclusive, sustainable and responsible digital development. MCMC encourages all Malaysians to support these initiatives by casting their votes through the official WSIS Prizes platform at https://www.itu.int/net4/wsis/stocktaking/Prizes/Prizes/. ​Through this collective effort, Malaysia asserts its leadership in responsible technological innovation, setting the pace for a safe, inclusive and trusted digital future while showcasing the nation's impact on the global stage. -- SOURCE: ​MCMC CORPORATE COMMUNICATIONS

​CYBERJAYA, 7 May 2026 – The Malaysian Communications and Multimedia Commission (MCMC) calls on Malaysians to show their support for the nation’s technological innovations and inclusive development efforts by voting for Malaysia’s nominated projects at the World Summit on the Information Society (WSIS) Prizes 2026, organised by the International Telecommunication Union (ITU). ​Aligned with this […]

MCMC ENHANCES CUSTOMER PROTECTION THROUGH REVISED QUALITY OF SERVICE STANDARDS FOR CONTENT APPLICATIONS SERVICES

CYBERJAYA, 7 May 2026 – The Malaysian Communications and Multimedia Commission (MCMC) today announced the issuance of the Commission Determination on the Mandatory Standards for Quality of Service (Content Applications Services), which sets clear requirements for Content Applications Service Providers (CASPs) to improve service reliability, strengthen accountability and ensure better handling of customer complaints.​This applies to all CASPs delivering television and radio content nationwide, including Free-To-Air television, subscription-based television and terrestrial radio stations, with a total of 34 active CASPs currently in operation affected by these revised standards.​The revised standards go beyond just ensuring services are up and running, placing stronger focus on how well services actually perform for consumers, including faster complaint resolution and more consistent service quality. CASPs are held to higher accountability, particularly in areas such as service availability, performance monitoring and the timely resolution of service issues.​A key feature of the strengthened regulatory framework is its broader applicability – covering both subscription-based and non-subscription-based content applications services. The revised standards also introduce more robust reporting and governance requirements, clearer quality of service standards and stronger complaint resolution obligations.​The revised standards enhance areas identified for improvement in the previous framework, including strengthening complaint resolution timelines by extending them to cover non-billing complaints with clearer and more comprehensive requirements. They also place greater emphasis on overall service experience and responsiveness, as well as introducing more robust requirements for record retention and performance transparency.​These enhancements are intended to ensure that customer complaints are managed more effectively, service disruptions are addressed more promptly and issues are reasonably resolved and accepted by consumers.​Compliance with these standards will be monitored by MCMC, with CASPs required to submit periodic Quality of Service (QoS) performance reports and maintain auditable records for at least two (2) years. The Commission may conduct audits, sampling and service observation, and may publish performance outcomes to promote transparency.​The revised determination was informed by a Public Inquiry conducted by MCMC from 22 November 2025 to 31 January 2026 to obtain views from industry stakeholders, service providers and the public on the review of the earlier determination.​These improvements are implemented through the issuance of the Commission Determination on the Mandatory Standards for Quality of Service (Content Applications Services) and the revocation of Determination No. 4 of 2002, through Determination No. 2 of 2026.​Through this determination, MCMC reaffirms its commitment to ensuring a fair, reliable and customer-centric communications and multimedia ecosystem.​For more information, please refer to the Frequently Asked Questions (FAQ). -- SOURCE: ​MCMC CORPORATE COMMUNICATIONS

CYBERJAYA, 7 May 2026 – The Malaysian Communications and Multimedia Commission (MCMC) today announced the issuance of the Commission Determination on the Mandatory Standards for Quality of Service (Content Applications Services), which sets clear requirements for Content Applications Service Providers (CASPs) to improve service reliability, strengthen accountability and ensure better handling of customer complaints. ​This […]

MCMC Investigates 42 Cases Of Fake News On Energy Crisis – Fahmi

PUTRAJAYA, April 8 (Bernama) -- The Malaysian Communications and Multimedia Commission (MCMC) has opened 42 investigation papers into the spread of false information related to the global energy crisis and the West Asia conflict circulating on social media and digital platforms as of 3 pm today. Communications Minister Datuk Fahmi Fadzil said of the total, 31 pieces of content involved false reports on fuel costs, while 22 individuals from various locations nationwide have been called in to have their statements recorded to assist investigations. MCMC has also submitted 355 requests to remove false content from various social media platforms, with 154 items already taken down by platform providers, while the remainder are still under review, he added. “I urge all Malaysians to remain vigilant when encountering information, especially on social media, particularly those related to the global energy crisis. “In a time when the world is facing current challenges, there are parties who take advantage by spreading unverified information solely to gain attention and influence,” he said at a briefing on the global energy crisis during his weekly press conference here today.

PUTRAJAYA, April 8 (Bernama) — The Malaysian Communications and Multimedia Commission (MCMC) has opened 42 investigation papers into the spread of false information related to the global energy crisis and the West Asia conflict circulating on social media and digital platforms as of 3 pm today. Communications Minister Datuk Fahmi Fadzil said of the total, […]

MCMC and Securities Commission Strengthen Collaboration to Combat Online Scams

Kuala Lumpur, Malaysia — YB Fahmi Fadzil witnessed the signing of a Memorandum of Understanding (MoU) between the Malaysian Communications and Multimedia Commission and the Securities Commission Malaysia to enhance joint efforts in tackling online fraud and illegal investment schemes. The MoU was signed by MCMC Chairman Mohamad Salim Fateh Din and SC Chairman Mohammad Faiz Azmi, and witnessed by Fahmi alongside Deputy Finance Minister Liew Chin Tong. YB Fahmi said the collaboration marks a significant step in strengthening enforcement capabilities through closer intelligence sharing and the use of advanced technologies, including artificial intelligence (AI), to more effectively detect and remove fraudulent content online. He noted that between 2024 and 2025, the Securities Commission, with the support of MCMC, successfully blocked 328 websites, 388 Telegram accounts, and 60 phone numbers linked to scams. “This joint effort reflects our commitment to act swiftly and decisively against increasingly sophisticated scam tactics that threaten public trust and financial security,” he said. The initiative will also be reinforced through the expanded role of the National Scam Response Centre, alongside intensified public awareness programmes aimed at educating Malaysians on identifying and avoiding online fraud. Fahmi added that the government remains dedicated to safeguarding the digital ecosystem and ensuring stronger protection for the public against financial scams.

Kuala Lumpur, Malaysia — YB Fahmi Fadzil witnessed the signing of a Memorandum of Understanding (MoU) between the Malaysian Communications and Multimedia Commission and the Securities Commission Malaysia to enhance joint efforts in tackling online fraud and illegal investment schemes. The MoU was signed by MCMC Chairman Mohamad Salim Fateh Din and SC Chairman Mohammad […]

MCMC RECOGNISED AT MALAYSIA TECHNOLOGY EXCELLENCE AWARDS 2026

CYBERJAYA, 4 April 2026 -- The Malaysian Communications and Multimedia Commission (MCMC) has been recognised in the Analytics – Telecommunications category at the Malaysia Technology Excellence Awards 2026 for its development of MCMC NEXUS, a national network intelligence platform that enhances the way connectivity performance is monitored and managed across Malaysia. ​The recognition reflects MCMC’s advancement in leveraging data-driven approaches to strengthen regulatory oversight and improve the overall quality of telecommunications services nationwide. ​MCMC NEXUS enables real-time monitoring of network performance by transforming crowdsourced mobile measurements into actionable insights. This allows more precise identification of connectivity gaps, supports faster and more targeted intervention, and contributes to continuous improvement in service quality for Malaysians. Auto Alert capability, aligned with Malaysia’s Mandatory Standards for Quality of Service (MSQoS), which enables early detection of potential service degradation and facilitates timely engagement with Mobile Network Operators (MNOs). ​Built on strict privacy-by-design principles, MCMC NEXUS does not collect personally identifiable information, ensuring that all data remains anonymised while supporting meaningful nationwide analysis. ​The Personal Data Protection Department (JPDP) has confirmed that the app does not collect personal information. It only uses anonymous network performance data and follows Malaysia’s data protection law. ​In the same event, MCMC’s Human Capital Division was also recognised in the Augmented Reality and Virtual Reality – Government Organisation category for MetaHRise, an immersive learning initiative designed to enhance capability development through experiential learning. The initiative reflects MCMC’s ongoing efforts to strengthen internal talent development by leveraging emerging technologies to create engaging and effective learning experiences. ​This recognition underscores MCMC’s capability to develop high-impact, homegrown regulatory technology, while reinforcing its commitment to innovation, internal capability development, and data-driven regulation in advancing Malaysia’s digital ecosystem. ​Members of the public are encouraged to experience MCMC NEXUS first-hand by downloading the application, available on the Apple App Store, Google Play Store and Huawei AppGallery. ​The Malaysia Technology Excellence Awards, presented by Asian Business Review, recognises exceptional companies at the forefront of technological innovation and digital transformation, playing a pivotal role in driving Malaysia’s rapidly growing economy to greater heights. ​--Minutes MY / Igneseous Noris

CYBERJAYA, 4 April 2026 — The Malaysian Communications and Multimedia Commission (MCMC) has been recognised in the Analytics – Telecommunications category at the Malaysia Technology Excellence Awards 2026 for its development of MCMC NEXUS, a national network intelligence platform that enhances the way connectivity performance is monitored and managed across Malaysia. ​The recognition reflects MCMC’s […]