KUALA LUMPUR, JULY 15 — The Malaysian Communications and Multimedia Commission (MCMC) together with service providers are implementing various improvement measures to overcome the problem of users receiving full phone signals, but no internet access.
Deputy Communications Minister Teo Nie Ching said among the measures implemented to overcome the problem of core line failures was upgrading the transmission network using high-capacity optical fibres.
He said the measure also involved implementing redundant networks and providing alternative transmission routes to reduce risks or single points of failure.
“The issue of no internet access even though users receive a strong phone signal or full bars can occur due to several factors that affect the quality of service,” he said when answering a question from Datuk Anyi Ngau (GPS-Baram) who asked the Communications Ministry to state a comprehensive plan to overcome the problem of core line failures, during a question and answer session in the Dewan Rakyat today.
Teo said the situation could occur due to network capacity congestion due to high data usage as well as disruptions or damage to transmission lines.
Other physical factors that also contribute are incidents of fiber optic cable cutting, vandalism, theft, natural disasters, wild animal threats and construction work.
“Apart from network factors, user experience is also influenced by device conditions, phone settings, type of subscription plan and remaining available data quota,” he said.
Teo said that to ensure continuity of services in the event of disruptions, MCMC has also upgraded support facilities such as backup power generation systems, in addition to all communication sites being continuously monitored by service providers through the Network Monitoring Centre (NMC) which operates 24 hours a day.
“To improve the security of towers under the JENDELA Plan initiative, Service Providers have taken steps to strengthen risky communication tower sites by installing anti-theft and vandalism equipment such as installing iron conduit to prevent copper cables from being cut and stolen,” he said.
— BERNAMA
