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Technology

CYBERJAYA, 7 May 2026 – The Malaysian Communications and Multimedia Commission (MCMC) today announced the issuance of the Commission Determination on the Mandatory Standards for Quality of Service (Content Applications Services), which sets clear requirements for Content Applications Service Providers (CASPs) to improve service reliability, strengthen accountability and ensure better handling of customer complaints.​This applies to all CASPs delivering television and radio content nationwide, including Free-To-Air television, subscription-based television and terrestrial radio stations, with a total of 34 active CASPs currently in operation affected by these revised standards.​The revised standards go beyond just ensuring services are up and running, placing stronger focus on how well services actually perform for consumers, including faster complaint resolution and more consistent service quality. CASPs are held to higher accountability, particularly in areas such as service availability, performance monitoring and the timely resolution of service issues.​A key feature of the strengthened regulatory framework is its broader applicability – covering both subscription-based and non-subscription-based content applications services. The revised standards also introduce more robust reporting and governance requirements, clearer quality of service standards and stronger complaint resolution obligations.​The revised standards enhance areas identified for improvement in the previous framework, including strengthening complaint resolution timelines by extending them to cover non-billing complaints with clearer and more comprehensive requirements. They also place greater emphasis on overall service experience and responsiveness, as well as introducing more robust requirements for record retention and performance transparency.​These enhancements are intended to ensure that customer complaints are managed more effectively, service disruptions are addressed more promptly and issues are reasonably resolved and accepted by consumers.​Compliance with these standards will be monitored by MCMC, with CASPs required to submit periodic Quality of Service (QoS) performance reports and maintain auditable records for at least two (2) years. The Commission may conduct audits, sampling and service observation, and may publish performance outcomes to promote transparency.​The revised determination was informed by a Public Inquiry conducted by MCMC from 22 November 2025 to 31 January 2026 to obtain views from industry stakeholders, service providers and the public on the review of the earlier determination.​These improvements are implemented through the issuance of the Commission Determination on the Mandatory Standards for Quality of Service (Content Applications Services) and the revocation of Determination No. 4 of 2002, through Determination No. 2 of 2026.​Through this determination, MCMC reaffirms its commitment to ensuring a fair, reliable and customer-centric communications and multimedia ecosystem.​For more information, please refer to the Frequently Asked Questions (FAQ). -- SOURCE: ​MCMC CORPORATE COMMUNICATIONS

MCMC ENHANCES CUSTOMER PROTECTION THROUGH REVISED QUALITY OF SERVICE STANDARDS FOR CONTENT APPLICATIONS SERVICES

CYBERJAYA, 7 May 2026 – The Malaysian Communications and Multimedia Commission (MCMC) today announced the issuance of the Commission Determination on the Mandatory Standards for Quality of Service (Content Applications .... read more

MOH Directs Comprehensive Structural, Digital Audit Of Ampang Hospital

KUALA LUMPUR, April 30 2026 — The Ministry of Health (MOH) has directed a comprehensive structural and digital audit of Hospital Ampang to address underlying issues stemming from its ageing .... read more

MCMC Conducts 636 Audits On Communication Line Services In Melaka

MELAKA, April 29 2026– The Malaysian Communications and Multimedia Commission (MCMC) has conducted 636 audits on the quality of communication line services in Melaka from 2025 to March 31 this .... read more

VIDA Highlights Cyber Threats to the Fintech Industry at Money20/20 Asia 2026

BANGKOK, April 29, 2026 /PRNewswire/ — Fraud has evolved into industrial-scale operations across Southeast Asia. At Money20/20 Asia 2026, held from April 21 to 23 in Bangkok, VIDA, Indonesia’s leading .... read more

DB HiTek to Participate in PCIM 2026, Strengthening Its Presence in the European Market

SEOUL, South Korea, April 29, 2026 /PRNewswire/ — DB HiTek, a leading 8-inch pure-play foundry, announced its participation in PCIM (Power Conversion and Intelligent Motion) Europe 2026, the continent’s premier .... read more

Malaysia Semiconductor IC Design Park Hires 302 Engineers, Targets 400 By Year-end

KUALA LUMPUR, April 28 2026– The Malaysia Semiconductor IC Design Park has reached a significant milestone, with 302 engineers hired to date, signalling strong expansion of the country’s front-end semiconductor .... read more

Malaysia Strengthens AI Ecosystem, Boosts Cybersecurity – Fahmi

KUALA LUMPUR, April 28 2026– Malaysia should not merely be a user of artificial intelligence (AI) technology, but needs to develop its own capabilities in the field, said Communications Minister .... read more

Sarawak Pushes Circular Economy With Gas-to-energy Under Green Agenda

KUCHING, April 28 2026 — The Sarawak state government has reaffirmed its commitment to a sustainable future by advancing a circular economy approach that turns waste into valuable resources, particularly .... read more

TCL Solar Highlights Groundbreaking Solar Products at Korea Green Energy Expo 2026

DAEGU, South Korea, /PRNewswire/ — TCL Solar is currently exhibiting its latest photovoltaic solutions at the Korea Green Energy Expo, reinforcing its commitment to advancing South Korea’s renewable energy market. .... read more

Fintech solutions, gov’t collaboration help cushion impact of oil crisis to consumers, says Mynt CEO

SINGAPORE, /PRNewswire/ — As consumers in Southeast Asia face a “triple-hit” of rising fuel costs, inflation, and economic volatility, leaders from some of the region’s major financial and technology companies .... read more

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